KPI tells the performance of a network on a daily/weekly/monthly basis, which helps to improve the network, so that operator & customer both enjoys the service at its most.

Systems and Network Performance Analysis.

• Network traffic, congestion
• Service life of equipment
• Bit error ratio (data, bits & elements transfer)
• Bit rate (data, bits and elements transfer)
• Downtime / Time out of service
• Call completion ratio
• Cost of operational systems
• Average call length
• Analysis of ASR routes
• Idle time on network
• Dropped calls
• Grade of service

• Mean Opinion Score
• Service
• Duration of calls
• Billed amount on each call

• Land covered with services
• Population covered with services
• Average land unavailable to services
• Average population unavailable to services
• Access to customer service

• Open and level of escalation priority required
• Mean time to resolve
• Work in progress
• Customer service level statistics

• Customer segmentation
• Analysis of subscriptions
• Top N customers